General Terms and Conditions

GENERAL INFORMATION

In accordance with Article 10 of Law 34/2002 of 11 July on Information Society Services and Electronic Commerce, we provide the following information:

Unless otherwise stated, the following information applies to all online publications of Mallorca Media, in particular:
– the website www.mallorcamedia.com,

– the Facebook profile https://www.facebook.com/mallorcamedia.es/

– the Instagram profile https://www.instagram.com/mallorca_media/

– the YouTube profile https://www.youtube.com/channel/UCYuQ7LOfYzM1ZIvHCWqoh7w

– the LinkedIn profile https://www.linkedin.com/company/26535501/

Address:
Can Picafort / Mallorca / Spain

Represented by:
Daniel Rubsamen Martorell

Contact:
Telephone: +34 646 86 45 34
Email: info@mallorcamedia.com

MALLORCA MEDIA ESPJ
VAT identification number:
E75862797

Supervisory authority:
Palma de Mallorca

The European Commission provides an online dispute resolution platform (ODR): http://ec.europa.eu/consumers/odr
Our email address can be found above.

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

The Mallorcamedia.com website contains information about audiovisual services and photography.

PRIVACY POLICY

Read how we process your data, the purposes, recipients and your rights in our Privacy Policy.

TERMS OF USE

Access to and use of this website are governed by applicable law and the principle of good faith. The user undertakes to make proper use of the website. Conduct that contravenes the law or the rights or interests of third parties is not permitted.

By using the Mallorcamedia.es website, you acknowledge that you have read and accepted these terms and the applicable legal provisions governing this matter. If for any reason you do not agree with these terms, please do not continue using this website.

Any notice and/or complaint will only be valid if made in writing and/or by registered mail.

LIABILITY

Mallorcamedia is not responsible for information and content stored in forums, social networks or any other medium that allows third parties to publish content independently on the service provider’s website.

However, taking into account Articles 11 and 16 of the LSSI-CE, Mallorcamedia undertakes to remove or, where appropriate, block content that may affect or contravene national or international law, the rights of third parties, morality or public order.

The company is also not responsible for damage arising from errors or incorrect configuration of software installed on the internet user’s computer. All liability is excluded for any technical incident or failure that occurs when the user connects to the internet. Likewise, uninterrupted or error-free access to the website is not guaranteed.

Mallorcamedia also reserves the right to update, modify or delete the information contained on its website, as well as its configuration or presentation, at any time without accepting any liability for doing so.

Any prices shown on our website are for guidance only. If a user wishes to know the exact price or whether a product currently has an offer from which they may benefit, they must visit one of Mallorcamedia’s physical stores.

INTELLECTUAL AND INDUSTRIAL PROPERTY

Mallorcamedia owns all rights to the software of the digital publication as well as the industrial and intellectual property rights relating to the content included, except for rights to public products and services that are not owned by this company.

No material published on this website may be reproduced, copied or published without the written consent of Mallorcamedia.

All information received through the website, such as comments, suggestions or ideas, will be considered transferred to Mallorcamedia free of charge. Information that CANNOT be treated in this way should not be sent.

All products and services on these pages that are NOT owned by Mallorcamedia are registered trademarks of their respective owners and are recognised as such by our company. They appear on the Mallorcamedia website solely for promotional and information-gathering purposes. Their owners may request that the information belonging to them be modified or removed.

APPLICABLE LAW AND JURISDICTION

These general terms are governed by Spanish law. The courts of Palma de Mallorca will have jurisdiction over any dispute that may arise in connection with the website or the activity carried out on it, and the user expressly waives any other jurisdiction that may apply.

GENERAL TERMS AND CONDITIONS (GTC) OF MALLORCA MEDIA ESPJ

Photography, videography and drone recordings

1. Acceptance of the terms
These General Terms and Conditions (GTC) apply to all offers, services, deliveries and grants of usage rights by Mallorca Media ESPJ. Any differing terms or special agreements must be made in writing and expressly confirmed.

Upon delivery of the audiovisual material (photography and video), usage rights to the work are granted, while copyright remains at all times with Daniel Rubsamen Martorell and Valentina Ross (Mallorca Media ESPJ). These terms will be considered accepted unless the client objects immediately. These terms are publicly available and it is the client’s responsibility to read them before engaging the services.

2. Planning and permits

2.1. Drone recordings
Before each project, a site inspection will be conducted to identify risk factors. A risk assessment is required for every drone operation and, in some cases, flight permits may be necessary.

2.2. Airspace restrictions
Drone flights are subject to the applicable regulations of the Spanish Aviation Safety and Security Agency (AESA). Flight notification must be submitted to the Ministry of the Interior at least five days in advance. If the flight takes place in restricted areas (near airports, nature reserves, etc.), approval may take between 21 and 30 days. Mallorca Media ESPJ is not responsible for delays when less than 30 days are available for approval.

2.3. Flight safety
The pilot makes the final decision regarding flight safety. If the desired shots cannot be taken for legal or safety reasons, we accept no liability.

2.4. Inability to carry out recordings
If the work cannot be carried out for reasons attributable to the client (including lack of access or unforeseen construction work), costs and lost time may be charged.

2.5. Weather conditions
Drone recordings depend on weather conditions. Recording dates may be subject to change because of the weather. The pilot makes the final decision on whether to conduct the flight.

3. Appointments and shoots
Dates and details must be coordinated to ensure an efficient process. Last-minute changes may generate additional costs, especially if they affect external suppliers. Delays and overtime will be covered by the client.

4. Additional work and costs
Any additional work not included in the original quote and caused or requested by the client will be billed at the established hourly rate. Additional costs may apply for overtime, night shoots, parking fees, additional travel or urgent editing. Mallorca Media ESPJ reserves the right to change prices if unforeseen circumstances arise.

5. Consent and image rights
The client is responsible for obtaining the consent of all identifiable people in the recordings. The client also guarantees that they have the rights necessary to commission the work and assumes responsibility for any infringement of third-party rights.

The material created may be used by both the client and Mallorca Media ESPJ without restrictions as to time, territory or medium.

6. Copyright and usage rights
Copyright in the recordings is owned by Mallorca Media ESPJ. The client receives a non-exclusive right of use for the agreed purpose. Any transfer to third parties or modification requires written authorisation.

Mallorca Media ESPJ may use and publish the material for promotional purposes.

The appropriate credit must be included in printed publications (for example: “Photo: Valentina Ross / Mallorcamedia.com”).

For social media, the following references are recommended:

Instagram: @mallorcamedia
Facebook: https://www.facebook.com/mallorcamedia.es/

7. Editing, original data and delivery
An initial preliminary edit will be delivered for review, with one revision included. Any additional revision will be billed by the hour.

The original data are the property of Mallorca Media ESPJ and may be purchased at an additional cost. Storage of complete projects on Mallorca Media ESPJ’s servers is subject to an additional annual fee.

If the client does not request changes within 14 days of delivery, the product will be considered accepted and the project completed.

8. Payment terms

Unless otherwise agreed, payments will be made according to the following schedule:

50% upon confirmation of the order.
30% upon completion of the shoot.
20% upon delivery of the final product.

The final files will be delivered without a watermark once full payment has been received. Invoices must be paid within seven days. Surcharges will apply in the event of late payment.

9. Cancellations and date changes

Less than 14 days before the shoot: 25% of the price.
Less than 7 days before the shoot: 50% of the price.
Less than 24 hours before or on the same day: 100% of the price.

The costs of official permits (drones) are non-refundable. Meetings and location visits are not included in the quote and will be chargeable. In the event of rescheduling due to weather, we will try to be flexible, but if a new date is not agreed, the deposit will cover the costs incurred.

10. Data protection
Mallorca Media ESPJ processes personal data in accordance with the General Data Protection Regulation (GDPR) and the Spanish Organic Law on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD). Client data will be treated confidentially and shared with third parties only if necessary to perform the contract.

11. Disclaimer of liability
We are not liable for delays or non-performance due to force majeure, or for indirect damage or loss of profits.

12. Changes
We reserve the right to change these GTC at any time. Changes will be published on our website.

Jurisdiction: Palma de Mallorca, Spain. Spanish law applies.

Last updated: February 2025

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