Last reviewed: 8 November 2026.
Mallorca Media ESPJ, Spanish tax ID E75862797. Address: Carrer Jaume II 19, Spain. Email: info@mallorcamedia.com. Telephone: +34 646 864 534.
Enquiries and quotations. If you use the form, we process your name, email, message and any optional details you provide — telephone, company, project type, services, location, dates, expected attendance, event link, timeframe, budget, web design plan and preferred contact method — to respond and, if requested, prepare a proposal. Enquiries are stored on the website and emailed to the team.
Virtual assistant. If you choose to use the chat, the messages you write and part of the recent conversation are sent to Google Gemini to generate a response. The history remains in your browser during the conversation; the plugin sends up to eight previous messages with each request and uses pseudonymised technical data to limit misuse. Please do not enter sensitive information. AI can make mistakes; you can also contact us directly by email or telephone.
Security and operation. We process technical connection data such as IP address, browser, activity and logs needed to operate the website and prevent abuse. The form uses Google reCAPTCHA, which analyses browsing signals and may receive technical data. An automated check may prevent a submission; you can contact us by email if that happens.
Statistics and external content. With your consent, Google Analytics helps measure website use. YouTube and Vimeo players may process data when their content loads. See the Cookie Policy for details and choices.
Depending on the circumstances, we process data to take pre-contractual steps at your request or perform a contract (GDPR Art. 6(1)(b)), to respond to enquiries and protect the website in our legitimate interests (Art. 6(1)(f)), to comply with legal obligations (Art. 6(1)(c)), or on the basis of your consent where requested, for example for non-essential statistics or voluntary use of the chat (Art. 6(1)(a)). You may withdraw consent at any time without affecting the lawfulness of earlier processing.
We may use hosting, maintenance, email and technology providers who access data where necessary to provide their services, and may disclose data to authorities where legally required. We use Google services for Analytics, reCAPTCHA and Gemini, and Google/YouTube and Vimeo players for certain content. These providers may process data outside the European Economic Area. Transfers must rely on an applicable GDPR mechanism, such as an adequacy decision or appropriate safeguards; you can request information about applicable safeguards at the email address above. More information: Google and Vimeo.
We keep enquiries for as long as necessary to respond and manage the relationship, and afterwards for the periods applicable to legal obligations or potential claims. Data needed for a contract or invoice is retained in line with the relevant obligations. Security logs are retained according to operational need; cookie durations are listed in the Cookie Policy. External providers may apply their own periods depending on the service and applicable agreements.
You may request access, rectification, erasure, restriction, objection and portability where applicable, and withdraw consent. Write to info@mallorcamedia.com with your request; we may ask for additional information if needed to verify your identity. You can also lodge a complaint with the Spanish Data Protection Agency (AEPD).
Fields marked as required are necessary to process the form; without them we cannot handle the enquiry through that channel. Other fields are optional. The assistant’s responses are generated automatically and do not replace assistance from our team. Security systems may automatically assess a submission for spam; if you have a problem, please email us directly.
