GENERAL DATA

In accordance with article 10 of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, we provide you with the following data:

The following information applies, unless otherwise indicated, to all Mallorca Media online publications, in particular

-The website at www.mallorcamedia.com,

– Facebook en https://www.facebook.com/mallorcamedia.es/

– Instagram en https://www.instagram.com/mallorca_media/

– Youtube en https://www.youtube.com/channel/UCYuQ7LOfYzM1ZIvHCWqoh7w

– LinkedIn en https://www.linkedin.com/company/26535501/

Address:

Can Picafort / Majorca / Spain

Represented by:

Daniel Rubsamen Martorell

Contact:
Telefono: +34 646 86 45 34
E-Mail: info@mallorcamedia.com

MALLORCA MEDIA ESPJ
VAT identification number:
E75862797

Supervisory authority:
Palma de Mallorca

The European Commission provides an online dispute resolution (OS) platform: http://ec.europa.eu/consumers/odr

 Our email address can be found at the top

We are not willing or obliged to participate in dispute resolution procedures before a Consumer Arbitration Board.

On the website Mallorcamedia.com there is a series of informative content about audiovisual services and photography.

PRIVACY POLICY

In compliance with the provisions of Organic Law 15/1999, of December 13, on the Protection of Personal Data (LOPD), the user is informed that all the data provided to us will be incorporated into a file, created and maintained under the responsibility of Mallorcamedia.com

The confidentiality of your personal data will always be respected, which will only be used for the purpose of managing the services offered, attending to the requests you raise, performing administrative tasks, as well as sending technical, commercial or advertising information by ordinary or electronic means.

To exercise your rights of opposition, rectification or cancellation you must go to the following email info@mallorcamedia.com or call us at +34 646 864 534.

TERMS OF USE

The conditions of access and use of this website are governed by the current legality and by the principle of good faith, committing the user to make good use of the website. Behaviours that are against the law, the rights or interests of third parties are not allowed. 

Being a user of the Mallorcamedia.es website implies that you acknowledge having read and accepted these conditions and what the applicable legal regulations in this matter extend to them. If for any reason you do not agree with these conditions, do not continue using this website.

 Any type of notification and/or claim will only be valid by written notification and/or certified mail.

RESPONSIBILITIES

Mallorcamedia is not responsible for the information and content stored in forums, social networks or any other means that allows third parties to publish content independently on the provider’s website.

However, taking into account articles 11 and 16 of the LSSI-CE, Mallorcamedia undertakes to withdraw or, where appropriate, block content that could affect or contravene national or international legislation, third party rights or morality and public order.

Nor will the company be responsible for damages caused by failures or bad configurations of the software installed on the Internet user’s computer. Any responsibility for any technical incident or failure that occurs when the user connects to the internet is excluded. Likewise, the absence of interruptions or errors in access to the website is not guaranteed.

Likewise, Mallorcamedia reserves the right to update, modify or delete the information contained on its website, as well as the configuration or presentation thereof, at any time without assuming any responsibility for it.

We inform you that any price you may see on our website will be indicative only. If the user wants to know the exact price or if the product currently has an offer from which he can benefit, he must go to one of the physical stores that Mallorcamedia has

INTELLECTUAL AND INDUSTRIAL PROPERTY

Mallorcamedia owns all rights to the software of the digital publication as well as the industrial and intellectual property rights related to the contents that are included, with the exception of the rights to public products and services that are not owned by this company.

No material published on this website may be reproduced, copied or published without the written consent of Mallorcamedia

All information received on the website, such as comments, suggestions or ideas, will be considered transferred to Mallorcamedia free of charge. Information that can NOT be treated in this way should not be sent.

All products and services on these pages that are NOT owned by Mallorcamedia are registered trademarks of their respective owners and are recognised as such by our company. They only appear on the Mallorcamedia website for promotional purposes and information collection. These owners can request the modification or elimination of the information that belongs to them.

 APPLICABLE LAW AND JURISDICTION

These general conditions are governed by Spanish legislation. For any dispute that may arise related to the website or the activity that takes place in it, the Courts of Palma de Mallorca will be competent, expressly waiving the user of any other jurisdiction that may correspond to him.

General Terms and Conditions (GTC) of Mallorca Media ESPJ

Photography, Video, and Drone Recordings

1. Acceptance Policy
These terms and conditions apply to all offers, services, deliveries, and granting of usage rights by Mallorca Media ESPJ. Deviating conditions and special agreements require written form and confirmation.
Upon delivery of video and photo material, usage rights to the work are transferred, but copyright remains at all times with Daniel Rubsamen Martorell and Valentina Ross (Mallorca Media ESPJ). These terms and conditions are considered accepted unless an immediate objection is raised. They are publicly accessible, and it is the customer’s responsibility to read them.

2. Planning and Permits
2.1. Drone Recordings
Before each project, a site inspection is conducted to identify risk factors. A risk assessment is required for every project, and in some cases, flight permits may be necessary.

2.2. Airspace Restrictions
Drone flights are subject to regulations set by the Spanish Aviation Safety Agency (AESA). Flight notification must be submitted at least 5 days in advance to the Ministry of the Interior. Depending on the flight zone (e.g., near airports or in nature reserves), approval may take 21 to 30 days. Mallorca Media ESPJ is not liable for delays if the approval period is less than 30 days.

2.3. Flight Safety
The pilot has the final decision on flight safety. If desired recordings cannot be carried out due to legal or safety regulations, we assume no liability.

2.4. Unfeasible Recordings
If the work could not be completed due to reasons attributable to the client (e.g., lack of access, unexpected construction work), costs and lost time may be charged to the client.

2.5. Weather Conditions
Drone recordings are weather-dependent. Scheduled shooting dates are subject to meteorological conditions and aviation regulations. The pilot has the final say on whether the flight will proceed.

3. Shooting Appointments
Detailed planning and scheduling must be coordinated to ensure efficient workflows. Last-minute changes may incur additional costs, especially when external service providers are involved.
Delays and overtime costs shall be borne by the client.

4. Additional Work and Costs
Any additional work not included in our initial offers and caused or requested by the client will be charged according to the stated hourly rates. To avoid such situations, open and clear communication among all parties involved is essential.

Additional fees not included in the basic offer may apply, such as overtime, night shoots, parking fees, multiple trips, or same-day editing. Prices are subject to change.

5. Consent and Image Rights
Every individual appearing visibly in a video or photo must sign a consent form. The client is responsible for obtaining these permissions.
The client assures they have all necessary rights to place the order and is liable for any third-party rights violations.
The created material may be used by both the client and Mallorca Media ESPJ without any time, geographical, or subject-matter restrictions.

6. Copyright and Usage Rights
The author of the recordings retains copyright. The client receives a simple usage right for the agreed purpose. Transfer to third parties or modifications require written permission from Mallorca Media ESPJ.
Mallorca Media ESPJ reserves the right to use and publish the material for its own promotional purposes.

Publications in media (magazines, newspapers, brochures) must include the author’s credit (e.g., “Photo: Valentina Ross / Mallorcamedia.com“).

For online publications, a clear reference to the author is requested:

• Instagram: Photo and video production: @mallorcamedia
• Facebook: https://www.facebook.com/mallorcamedia.es/

7. Editing, Raw Data, and Delivery
An initial rough cut will be provided to the client for review. One revision is included; additional corrections will be billed at an hourly rate.
Raw data remains the property of Mallorca Media ESPJ and can be purchased for an additional fee.
Complete projects can be stored on Mallorca Media ESPJ’s servers for an additional annual fee.
We assume no responsibility for storing archive copies of photo and video material after the final work has been delivered and accepted by the client.
If the client does not provide feedback on changes within 14 days of delivery, the product is considered accepted, and the project is finalized.

8. Payment Terms

Unless otherwise agreed, payments shall be made as follows:

• 50% upon order confirmation
• 30% after completion of filming
• 20% upon final delivery

Final files will only be delivered without a watermark after full payment has been received.
Invoices must be paid within 7 days. Late payments may incur reminder fees.

9. Cancellations and Rescheduling

• < 14 days before the shoot: 25% of the shooting price
• < 7 days before the shoot: 50%
• < 24 hours before or on the shooting day: 100%

Official permit costs (e.g., drone flights) are non-refundable.
Location visits and meetings are not included and remain chargeable.
If rescheduling is necessary due to weather conditions, we will try to be flexible. If no new date can be agreed upon, the deposit will be used to cover incurred costs.

10. Data Protection
Mallorca Media ESPJ processes personal data in accordance with the General Data Protection Regulation (GDPR) and the Spanish Data Protection Act (LOPDGDD). Client data is treated confidentially and will not be shared with third parties unless necessary for contract execution.

11. Liability Disclaimer
Mallorca Media ESPJ is not liable for delays or non-performance due to force majeure (e.g., natural disasters, government orders, strikes). Liability for indirect damages and lost profits is excluded.

12. Changes to the GTC
We reserve the right to modify the GTC at any time. Changes will be published on our website.

Jurisdiction: Palma de Mallorca, Spain. Spanish law applies.

Last update: February 2025

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POLÍTICA DE COOKIES

Mallorcamedia por su propia cuenta o la de un tercero contratado para prestación de servicios de medición, pueden utilizar cookies cuando el usuario navega por el sitio web. Las cookies son ficheros enviados al navegador por medio de un servicio web con la finalidad de registrar las actividades del usuario durante su tiempo de navegación.

Las cookies utilizadas se asocian únicamente con un usuario anónimo y su ordenador, y no proporcionan por sí mismas los datos personales del usuario.

Mediante el uso de las cookies resulta posible que el servidor donde se encuentra la web reconozca el navegador web utilizado por el usuario con la finalidad de que la navegación sea más sencilla. Se utilizan también para medir la audiencia y parámetros del tráfico, controlar el proceso y número de entradas.

El usuario tiene la posibilidad de configurar su navegador para ser avisado de la recepción de cookies y para impedir su instalación en su equipo. Por favor consulte las instrucciones y manuales de su navegador para ampliar esta información.

Para utilizar el sitio web no es necesario que el usuario permita la instalación de las cookies enviadas al sitio web, o el tercero que actúe en su nombre, sin perjuicio de que sea necesario que el usuario inicie una sesión tal en cada uno de los servicios cuya prestación requiera el previo registro.

En todo caso las cookies tienen un carácter temporal con la única finalidad de hacer más eficaz su transmisión ulterior. En ningún caso se utilizará cookies para recoger información de carácter personal.